Facilitated Negotiation provides a well-established route to resolution. A third party (the mediator) helps the two parties work towards a mutually satisfactory solution. Unlike adjudication and arbitration, mediation does not involve resolution by a third party. Instead, those involved in the dispute are encouraged to take a step back and objectively consider the realities and the causes.

This approach provides a friendly environment that attempts to discover the motivations underpinning the dispute. This process is also the most able to heal business relationships. The objective is to reach a settlement by the end of the day. In order to do so, both parties need to cooperate.

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